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ScanSource Delivers First UK Avaya UC Module Technical Application Workshops

ScanSource Communications Europe, a leading value-added distributor of voice, video and data
communications solutions, in June and July held two technical applications workshops based
around Avaya’s new Unified Communications (UC) Module for IP Office. The hands-on
workshops were the first to be delivered in the UK and gave attending resellers the opportunity to
understand how the UC Module and Linux will position IP Office solutions for the future.

The new UC Module from Avaya is designed to remove the need for external servers, reducing
cost of implementation, deployment time and maintenance levels. It is a solid-state Linux-based
module, though not tied to Linux updates and licensing, and uses the One Touch solution,
reducing installation time to 30 minutes, and therefore minimising disruptions to resellers’
customers during the process. Finally, its support for User Productivity applications means
resellers are also able to sell applications with the module.

The training courses were targeted at technicians with the responsibility for installing, maintaining
and supporting IP Office solutions, as well as pre-sales specialists with IP Office technical
knowledge. The topics covered included the installation and set-up of the UC Module and Linux
server, the configuration of IP Office applications, such as VoiceMail Pro and One-X Portal, and
an introduction to the future of Linux in an IP Office context.

“The value of these workshops was evident in the fact that they were fully booked in just a few
hours following the announcement,” said Iain Murdoch, Training Development Manager,
Communications Europe, ScanSource. “The small class sizes, eight technicians on each
workshop, meant participants were able to learn in a highly structured way and could focus on the
specific needs of their companies. Our Pre-Sales and Technical Support teams also followed the
course since ScanSource employees are expected to regularly attend training courses in order to
continually provide the levels of support required by the channel.”

Participating resellers’ feedback was extremely positive, highlighting the expertise shared and the
hands-on nature of the course.

“Prior to attending the course, although I had read the Avaya Release Notes, we were a little
intimidated by Linux,” said Ian Styles, Engineering Manager at Lister Communications. “The
course has demonstrated how easy the UC Module server is to set up, and I can see these being
more widely used now.”

While Alen Roberts, Managing Director, Voice Engineer Dot Com Ltd, said, “Well laid out, easy to
follow course objectives and content and the instructor’s knowledge was excellent – I highly
commend this course. Plus, the instructor took the time to explain detailed answers to any

“I’ve followed training courses elsewhere and what I particularly liked about this course was the
amount of hands-on work we did,” said Adam Willett of Sears Communications.
For full details of all the various upcoming courses, resellers can visit
For more information, please contact
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A leading convergent distributor, ScanSource Communications Europe adds value by providing a
variety of services and tools. We sell only to resellers, helping them grow their business in the
Voice and Data communications market and building an efficient, effective and successful
partnership. ScanSource Communications Europe customers have access to the industry’s
leading vendors, one of Europe’s largest product inventories and a broad range of value-added
ScanSource Communications Europe is a division of ScanSource Inc. (est. 1992 – NASDAQ:
SCSC), who distributes automatic data collection, EPoS and mobility solutions, together with
telephony and physical security equipment, in North America, Europe and Latin America.